Conversational AI is the communication automation technology based on advanced robotic solutions. The term refers to digital assistants that can lead natural conversations with humans.
It often combines artificial intelligence technology with other technologies (natural language processing, machine learning, secure integration, process workflows, dialogue state management, speech recognition, etc.) to deliver a more personalized user experience while lowering the cost to serve.
Think of conversational AI as the ‘brain’ that powers a virtual digital assistant.
Conversational AI has evolved far beyond conventional norms, now being able to understand voice commands and the intent and context of different situations.
Its limitless potential is a testament to today’s technological progression, as we enter a space where AI & ML can simulate human interactions.