We’ve all become used to interacting with the conversational AI (CAI) capabilities built into our phones, tablets, and laptops.
This voice-enabled technology has become part of our everyday lives as it answers our questions, controls IoT devices, makes purchases or, just by asking, serves us the content we want.
It’s unsurprising, therefore, to find that CAI is also revolutionizing the commercial world. A recent study by McKinsey found that 56% of businesses use AI in at least one of their operational areas.
Many firms first saw the benefits that enterprise-level CAI tech could bring as they learned to cope with the impacts of the Covid pandemic.
For example, when lockdowns necessitated working from home, remote access to cloud-based company info helped keep the commercial world afloat. Now home workers can make a full contribution by using a digital assistant to access formatted data from their company’s legacy systems over secured broadband or mobile networks.
Perhaps this is why the value of CAI is becoming increasingly apparent to the healthcare sector, which now recognizes the potential of this tech as an enabler throughout their value chains.
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